Refund policy

BROOT Coffee Roasters is a brand of Taman Beverages, a sole proprietorship of Taman Deep Singh Makan. GSTIN 07GFBPM6578H1ZZ. Last updated 25 August 2026.

We roast to order. Your coffee is roasted for your order and leaves us within days of that roast, which is what makes it worth drinking — and it is also why this policy does not read like a policy for a t-shirt. Below is exactly what you can expect from us, and the small amount we need from you. Nothing on this page limits any right you have under the Consumer Protection Act, 2019.

1. The short version

If your order arrives damaged, wrong, leaking or stale, tell us within 48 hours and we will replace it or refund it, at our cost. What we cannot take back is a correctly supplied, freshly roasted bag you have changed your mind about — roasted coffee is a perishable food product and it cannot be sold again once it has left our roastery.

2. What we will always put right

  • The parcel or the bag arrived damaged, torn, or leaking.
  • You received the wrong coffee, the wrong grind, or the wrong size.
  • An item listed on your invoice is missing from the box.
  • The coffee arrived past its best-before date, or with a roast date more than 45 days before delivery.
  • Brewing equipment arrived with a manufacturing defect, reported within 7 days of delivery.

In each of these cases you choose the remedy: a replacement, store credit, or a refund to the original payment method. We pay the return shipping, and we do not ask you to send anything back before we act unless the courier requires it for a damage claim.

3. How to raise it

Email tamandeep@brootcoffee.com or WhatsApp +91 83681 18107 within 48 hours of delivery with your order number (it looks like BCR1234), a photo of the outer parcel as it arrived, and a photo of the bag including the label that carries the roast date and batch.

Please keep the packaging until the claim is settled — couriers require it for damage claims, and without it we may not be able to recover the loss. We acknowledge every claim within 2 working days and aim to close it within 7.

4. What we cannot accept

  • A change of mind about coffee that was roasted to order and correctly supplied.
  • A grind you selected at checkout that turned out to be wrong for your brewer. We grind exactly what is chosen and cannot un-grind it. If you are unsure, order whole bean.
  • Taste preference, except under the First Bag Promise below. A coffee not being to your liking is not a fault.
  • Opened equipment or merchandise that is not defective.
  • Gift cards.
  • Coffee damaged after delivery by storage — heat, damp, or a bag left open.
  • Anything reported more than 48 hours after delivery, unless it is a genuine hidden defect you could not reasonably have seen sooner.

5. The First Bag Promise

Taste is personal, and no description survives contact with your own palate. So: if this is your first order with BROOT and the coffee simply is not for you, tell us within 7 days of delivery and we will send you a different coffee of the same size, once, at no charge. One swap per customer, on the first order only. We would rather find you the right coffee than win an argument about a wrong one.

6. Cancelling or changing an order

Write to us as soon as you can. If roasting has not started, we cancel and refund in full, no questions asked. Once your coffee has gone onto the roaster — usually the working day after the order — it is yours and cannot be cancelled, because it was made for you. Delivery address changes are possible until the parcel is handed to the courier.

7. Refunds

Approved refunds are initiated within 5 working days, to the original payment method. Your bank or card issuer usually takes a further 5–7 working days to show it, which is outside our control. Where the fault was ours we refund the delivery charge as well; where it was not, the delivery charge is not refundable. Prepaid orders are refunded to source. Any cash-on-delivery order is refunded by bank transfer to an account in the customer's own name.

8. Failed delivery, wrong address, and refused parcels

Our courier attempts delivery three times. Please make sure the address and phone number are complete and correct — an incomplete address is the single most common reason a parcel comes back. If a parcel returns to us because it could not be delivered, was refused, or was unclaimed, we refund the order value less the actual shipping cost incurred in both directions. Re-dispatch of a returned parcel is chargeable.

9. Subscriptions

You can skip, pause or cancel any BREWKEEPER cycle before its roast date, from your account or by writing to us. A cycle that has already been roasted cannot be refunded, for the same reason a single bag cannot.

10. Wholesale, café and corporate orders

Orders placed against a proforma invoice, supply agreement or purchase order are governed by that document, not by this page. Coffee supplied in bulk is sold to specification and is not returnable on preference.

11. Fair use

This policy is deliberately generous, and it works only if it is used in good faith. We reserve the right to decline a claim, or to stop supplying a customer, where claims are made repeatedly without evidence, where a customer seeks refunds on a large proportion of their orders, or where a claim is made on an order placed with an address or identity we cannot verify. We will always tell you plainly if we are doing this, and why.

12. Before you raise a chargeback

Please talk to us first. A bank dispute takes weeks and takes the decision away from both of us. An email to the address below is usually resolved the same week.

13. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Taman Deep Singh Makan, Proprietor, Taman Beverages
Ground Floor, Plot No. 86/3, Block-A, Wazirpur Industrial Area, New Delhi, North West Delhi, Delhi 110052, India
tamandeep@brootcoffee.com · +91 83681 18107

Grievances are acknowledged within 48 hours of receipt and resolved within one month.

14. Governing law

This policy is governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Delhi. Your statutory rights as a consumer are unaffected by anything written here.

Contact

Taman Beverages (BROOT Coffee Roasters)
Ground Floor, Plot No. 86/3, Block-A, Wazirpur Industrial Area, New Delhi, Delhi 110052, India
tamandeep@brootcoffee.com · +91 83681 18107 · GSTIN 07GFBPM6578H1ZZ